Patient Services - Wellspect

MORE TIME FOR LIFE

When choosing Wellspect you get much more than just high quality products. Wellspect With You is our comprehensive service offer that gives you answers and support, every step of the way. No matter if you are the one using our products or need support for a family member, you can get quick assistance online or over the phone, as well as in person. We have a wide range of services from home delivery and customer service to training and education.

Through Wellspect With You we are here when you need us, but our ultimate goal is to help you forget your worries – and find more time for life.

CUSTOMER SERVICE

Practical Assistance & Encouraging Support

Our customer service team are here to offer personalised support and provide practical assistance to your queries. No question is too small – or too big. Whether you have just started or are already experienced with ISC or TAI we can help you with the education, training and tips you need in order to succeed.

We also help out with any practicalities. It can be anything from technical assistance around your products, to more circumstantial matters like advice on traveling with a catheter. If our customer service team can’t answer your question, we’ll always signpost you to someone who can help.

NURSING SERVICE

Support At Every Step

The aim for managing your bladder and/or bowel is to create a routine that becomes almost a natural part of your daily life. Nevertheless, getting there can require both time and some effort and that’s why we will do everything we can to help you get the best out of your therapy.

Our nursing team offer support through home visits or virtual meetings to deliver the education and training needed to help you feel comfortable and safe performing the therapy on your own. After that you can get personal advice from one of our specialist nurses by phone or in person, should you need it.

DIRECT HOME DELIVERY

We've Got You Covered

Daily life is busy enough, so you shouldn’t have to worry about running short of your continence supplies. With our dedicated home delivery service, Wellspect Select, your prescription order is one less thing to think about.

Placing an order is easy whether online or by email, text or speaking to one of our friendly customer care advisors over the phone. We'll deliver your products discreetly with free next day delivery and provide a 2 hour delivery window so you never miss a delivery. So, it’s simple to get your supplies direct to your front door.

PEER SUPPORT

Sharing Is Caring

Sometimes the best advice comes from empathy, who better to answer your questions than someone who has experienced the same challenges. Our over-the-phone peer support service connects you with a current catheter or irrigation device user to answer any questions based on shared experience.

Their support can cover everything from practical advice on bladder or bowel management to simply being able to empathise on the days when things go wrong.