Patient Services - Wellspect

MORE TIME FOR LIFE

When choosing Wellspect you get much more than just high quality products. Wellspect With You is our comprehensive service offer that gives you answers and support, every step of the way. No matter if you are the one using our products or need support for a family member, you can get quick assistance online or over the phone, as well as in person. We have a wide range of services from home delivery and customer service to training and education.

Through Wellspect With You we are here when you need us, but our ultimate goal is to help you forget your worries – and just keep on living.

CUSTOMER SERVICE PRACTICAL ASSISTANCE & ENCOURAGING SUPPORT

Our customer service offers personal support and is committed to help you in the best possible way. No question is too small – or too big.

We help you with the education and training you need in order to succeed with the new therapy. And we give helpful tips and tricks to make everyday life easier along the way.

We also help out with any practicalities.

It can be anything from technical assistance around our products (eg. free samples, how to use them, if there are any complaints), to more circumstantial matters like patient rights or advice on traveling.

Always available through toll free number, chat or our website.

NURSING SERVICE

Support At Every Step

Eventually, managing your bladder and/or bowel will be a natural part of your daily life and hopefully you won’t have to give it much thought at all. Nevertheless, getting there can require both time and some effort and that’s why we will do everything we can to help you get the best out of your therapy.

We arrange home visits together with a specialist nurse and education and training will continue until you feel comfortable and safe performing the therapy on your own. After that you can always get personal advice from a specialist nurse by phone or chat whenever you need.

DIRECT HOME DELIVERY

We Got You Covered

While busy with your everyday life, you shouldn’t have to worry about running short of supply.
Through Wellspect With You we can offer a wide range of home delivery options.

You can get product subscriptions, order express deliveries or temporarily change your delivery address.

If you have any questions about products in stock, returns or delivery times, we are just one click or phone call away.

PEER SUPPORT

SHARING IS CARING

Sometimes the best advice comes from empathy, who better to answer your questions than someone who has experienced the same challenges. That’s why we arrange for users of our products to meet and share experiences. Regardless of if you want a personal sponsor, attend a meeting forum or reach out to one of our ambassadors, we will find the right contact for you.

Nothing beats getting inside information from someone who has walked more than a few miles in your shoes.